‘Social Listening’: Unilever Aims to Harness Vaseline’s Viral TikTok Trend.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline may not seem like an natural focus for social media algorithms.
However, its rise as a popular subject on TikTok has thrust it into the lead of an advertising revolution, in which large companies are investing heavily in content creators and putting fewer resources into advertising goods in conventional outlets.
The Path from Petroleum to Platforms
Originally produced in the 1870s by chemist Robert Cheeseborough, who saw laborers applying to their skin with a byproduct of the drilling process. Today, a spree of content from users have recorded its extensive utilization in “practical tricks”.
Hailed as a solution for polishing footwear or making fragrance last longer, and also a remedy for creaky hinges. Its use has even extended to prevent the annoyance of chip seasoning clinging to fingers.
Leveraging the Buzz
Noticing its viral resurgence, marketers at Unilever amplified the hacks by asking their own scientists to test them and sharing the findings with influencers.
Assertions that it diminished the sensation of spicy food on lips were given the thumbs up. Similarly supported were ideas it could lengthen scent duration and revive leather bags. Suggestions it could brighten smiles or extend lashes were debunked.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to turbocharge spending on content creators.
This tracking of digital spaces to guide corporate planning has been labeled “social listening”. Fernando Fernández, recently appointed, has stated the intention is to spend half of its colossal advertising budget on digital creator content.
Evolving With Audience Behavior
A leading Unilever executive, who is leading the online push, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without killing the party” was essential.
“How can companies join discussions credibly? This remains our core objective as brands, since the era of community gossip and talking about what they used.
“The trend is shifting from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these communities feel niche, yet they are vast.
“If you can make sure your brand is shared by consumers, talked about by other people, this builds credibility and connection. Content makers are key. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
This plan mirrors dramatic transformations happening in audience habits, with younger consumers devoting greater hours to social media platforms than traditional TV, print, or radio.
This change is evidenced by falling revenues for broadcast and newspaper ads. In the UK, advertising income for leading TV channels have fallen by more than £600m in inflation-adjusted terms since 2019.
The Creator Economy Boom
Additionally, it points to a media convergence as large companies almost become production houses themselves, collaborating with numerous influencers to enhance their items.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers from conventional channels and their time is increasingly on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us audiences believe endorsements from the individuals they follow more than they trust ads. That’s a consistent trend.”
He added firms may also cut expenditures by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to test effectiveness.
The approach is growing. Advertising spending on the creator economy is rising at quadruple the rate than total media spending. In the US, it has over doubled since 2021 and is forecast to attain tens of billions in 2025.
TV's Lasting Role
Regardless of the massive shift, industry figures said they believed TV advertising still had a prominent role to play, as networks still held the capability to drive countrywide discourse.
The executive noted: “One of the highest return-on-investment media opportunities is still the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I believe there is absolutely a role for them.”